Finish the packages, fill the drip schedule, and close the lab-to-review gap—without your front desk chasing every cycle between check-ins.

Yes — that line is the design. Pricing, prep, visit length, membership terms, and scheduling get answered from language your team approves. Anything clinical — whether a drip is right for them, what a lab value means, whether a peel reaction is normal, how a medication interacts — routes to your providers, flagged, with the conversation attached. Deptly never improvises about treatment, and patients are told clearly that a clinician will follow up.

Yes — protocol steps are booking rules, and Deptly enforces them. If your state or medical director requires a good-faith exam, a consult, or a standing-order review before a first drip, new patients get routed through that step warmly and automatically, with the reason explained in your language. Deptly routes patients through your required steps, never around them, and it never decides that a step can be skipped.

That message never waits in a queue. Anything that reads like a reaction, side effect, or symptom — redness that worries them after a laser session, soreness at an IV site, how they feel on a new dose — follows the clinical protocol you define: routed to your team immediately, flagged urgent, with the full thread attached, while the patient receives only an approved acknowledgment that your clinical team is being notified. After hours, it follows your on-call instructions. Assessing the symptom is clinical work, and it stays that way.

Seriously and narrowly. Access is least-privilege — Deptly touches only the systems and fields a workflow needs — routine scheduling messages avoid clinical detail by design, and every action is logged. Your privacy and compliance requirements, including business associate expectations and exactly what patient information may appear in messages, are mapped with you during setup before anything goes live.

Those are the platforms this branch tends to run on, and working inside your existing system is the model — Deptly reads real openings, writes real appointments, and notes charts where your team already looks. What each platform exposes varies, so your specific setup is confirmed during discovery rather than promised up front. Dermatology EHRs like Nextech and ModMed, and wellness-clinic systems like Cerbo, usually start with that discovery conversation.

Yes, within the terms you publish. Renewals get a warm touch before the date instead of a silent auto-charge or a quiet lapse, members who stop coming get win-back outreach in your tone, and failed payments get a polite, persistent follow-up under your written policy. Anything beyond published terms — a retention discount, a special pause, a refund — comes to you as a quick decision rather than being improvised.

The cadence, tone, and stopping rules are yours, and you approve how it sounds before a patient hears it. Good follow-up in this branch isn't pressure — it's answering the real blockers: downtime, cost, what the visits involve, whether it will work. Deptly checks in on the schedule you set, answers from your approved language, and stops when your rules say stop. A recorded no is a fine outcome; a quote that just ages out is not.

That speed is much of the point in this branch. Hydration and drip inquiries are today-or-tomorrow purchases, and evening messages are when laser and program research actually happens. Deptly answers in minutes on the patient's channel, books against real chair, nurse, and provider capacity — respecting whatever exam step your protocol requires first — and starts intake paperwork, so the morning opens with booked visits instead of cold DMs.

No. Deptly carries the scheduling around the lab cycle — chasing the draw, booking the review visit when results post, flagging refill timing — but the results themselves, and every conversation about what they mean, stay between the patient and your provider. Messages say a provider would like to review results, and nothing more. Interpretation is clinical work by definition.

It handles the logistics, never the decision. When a refill request comes in, Deptly checks it against your workflow — is a review visit due first, are labs outstanding — books whatever step your protocol requires, and routes the request to your prescriber with the context attached. It flags approaching refill windows so patients see a provider before they run out. Authorizing, adjusting, or declining a refill stays with your prescriber, always.

No — it carries what they never get a quiet hour for: the mid-series patients drifting off interval, the consult quotes going quiet, the lab-to-review chase, the waitlist that goes unworked while a chair sits open, the renewal outreach that happens in bursts. Your team stays with the patients in the room and the judgment calls; the between-visit work stops depending on spare time that doesn't exist.

Pricing follows scope — which workflows Deptly carries, how much volume moves through them, and which systems are involved — rather than a per-seat software tier. A single high-value workflow, like consult follow-up or the lab-to-review chase, is a common starting point. A straightforward first workflow can often launch in days; EHR integrations and the privacy review that clinical-adjacent work deserves may require more time, and we'll tell you which side of that line your setup falls on before anything is committed.