Care for the pet in front of you — without missing the next booking

Yes — within the requirements you set. Deptly requests records at booking, follows up until they actually arrive, checks expiration dates against your policy, and flags anything expired or missing well before drop-off day. What counts as required — rabies, DHPP, Bordetella, canine influenza, titers — is your call, and exceptions always come to you rather than getting waved through.

Your team, every time. Temperament assessments, group-play decisions, and whether a pet is right for a service are judgment calls that belong to the people handling the animal. Deptly's job is everything around that call: booking the meet-and-greet, collecting the history that helps your staff decide, and carrying the outcome back to the pet parent — including drafting the awkward not-a-fit conversation for your approval.

That's one of the most common starting workflows. The hours the phone rings most — morning drop-off, evening pickup, mid-groom — are exactly the hours your staff can't answer it. Deptly responds to calls, texts, and messages within rules you approve, answers routine questions, starts intake for new pets, and escalates anything unusual. The pet parent gets an answer in minutes; your team stays with the animals.

No. Deptly works inside the tools you already have rather than replacing them. If the booking lives in Gingr, it stays in Gingr — Deptly reads real availability from your system and writes bookings, notes, and records back to it, so your staff keeps one source of truth. Which systems connect directly and which need a lighter setup gets confirmed during discovery, not promised upfront.

Incident handling is human. If something happens during a stay or a groom, your staff handle the animal and make the calls — including whether a vet is needed. Deptly never sends incident-related communication on its own; at most it drafts an update for your review, keeps a record of what was communicated and when, and makes sure the follow-up you promised the pet parent actually happens.

Holiday demand is where the manual version breaks: the waitlist lives in a notebook, deposits go uncollected, and cancellations quietly become empty runs. Deptly works the waitlist the moment a spot opens, collects deposits where your policy requires them, chases records well before the rush so drop-off day doesn't produce surprises, and flags capacity risks early — not on December 23rd.

Yes, within your rules and using your systems. Your staff provide the notes and photos — Deptly makes sure the update actually goes out on the schedule you promise, and answers the routine follow-ups like how she ate or whether he's playing. Anything that touches a health or behavior concern gets routed to your team instead of answered automatically.

Yes. For mobile groomers, mobile vets, and pet transportation, a booking isn't just a time — it's a stop on a driving day. Deptly books against territory and route rules you define, so a cancellation gets refilled with a pet parent near the hole in the route rather than across town. Those rules get mapped with you during onboarding.

Pet parents get prompt, competent communication from your business — how it's identified is your call, and many owners simply present it as their front desk. The important part is the boundary: anything outside approved territory gets handed to a human rather than improvised, so a parent never gets a confident wrong answer about their animal.

A groom isn't a one-time sale — most pets are due back every six to eight weeks. Deptly tracks each pet's cycle, reaches out in your voice when a rebooking is due, offers times with the groomer that pet already knows, and follows up politely if the first message gets missed. Lapsed clients get a genuine re-invitation, not a drip campaign.