Fill every run on the weeks that matter—without running the front desk from the play yard.

That collision is the reason to start here. Deptly answers or returns the calls and texts that land during your rush windows, books what your rules allow against real capacity, and queues anything that needs a human for the quiet mid-morning stretch instead of the middle of the lobby. Your team stays with the dogs; the caller still gets an answer while they're deciding between facilities.

Both, in order. It reads the expiry dates on file against upcoming reservation dates, contacts the pet parent with exactly what's needed, requests updated records from the vet's office where you've authorized it, and attaches what comes back to the pet's profile. Your policy defines what counts as current, and your staff can spot-check anything. The goal is that nothing expires quietly and surfaces at the counter on drop-off morning.

No. New-dog rules are part of setup: a first-time daycare inquiry gets booked into an evaluation slot, not a playgroup, with records collected and the process explained ahead of time. Whether a dog passes — and which group it belongs in — is your staff's call, every time. Deptly's job is making sure more inquiries actually reach the evaluation instead of stalling at the paperwork.

Peak dates run on your rules: deposits required at booking, your cancellation windows, your refund policy. The waitlist becomes dated and ordered instead of a legal pad by the phone — when a run opens, Deptly offers it to matched pet parents in order, takes the deposit from whoever confirms, and updates the board. Exceptions to policy always come to you rather than getting improvised at the counter.

Deptly answers as your facility, in a tone you approve during setup — and it doesn't pretend to be a person if someone asks directly. What most pet parents notice is that someone answered on the first try, knew Maple's records were current, and confirmed the dates in writing. The relationship stays yours; the responsiveness gets better.

Facility platforms like Gingr, PetExec, and Paw Partner are common in this branch, and your exact setup is confirmed during discovery rather than assumed. The design rule is working inside your system of record: real run availability, reservations written where your team already looks, records attached to the pet's profile. Older kennel software usually needs a discovery conversation first.

Neither do we — that's a hard rule. Your staff capture the photos and the notes; Deptly delivers them on the cadence you set, like a first-night check-in and a mid-stay photo update. It never invents how a dog is doing, and anything health- or incident-related is always your staff's message, in your staff's voice.

That's yours, immediately and completely. Health calls, vet decisions, and incident conversations are never delegated — Deptly flags the reservation, gets out of the way, and afterward handles what you direct: adjusting the schedule, requesting records, or updating the file. The judgment and the conversation belong to the people who were in the room.

Scope and volume assumptions are set in discovery and revisited when your reality changes — that conversation is expected, not awkward. The quiet stretch is also when the other half of the work earns its keep: winning back daycare regulars who faded, following package renewals, moving puppy-program graduates into daycare, and building the review base that fills next season's peak weeks.

Yes — that's often where the first value shows up. Pet parents plan trips at night, and the family comparing facilities at 9 PM tends to book with whoever responds. After-hours requests get answered, checked against availability and the dog's records, and either confirmed under your rules or held for your morning review with everything already gathered.

Deptly is priced by the scope of the workflows it carries — reservations, records chasing, waitlists, updates — not by headcount, and it doesn't call out during Christmas week. A front desk hire also can't answer the phone at 9 PM or watch forty upcoming reservations for expiring vaccines at once. The honest comparison is on the pricing page, against owner time and admin labor.

No. Deptly works on your existing business line and inside the tools you already run — that's a design rule, not a feature. Your number, your reservation board, your pet profiles, and your policies stay exactly where they are; Deptly picks up the work that moves between them: the calls, the chasing, and the follow-through.