Hold every closing date and answer every client the same day—without running transaction coordination and the status desk yourself.

It's written down before launch. Confirming logistics with a title company, chasing a signed authorization, and acknowledging a review request with a turnaround date are administrative. What a lease clause means, whether a claim is viable, whether to accept a repair credit — those are legal, captured word for word, and routed to the attorney with the client told plainly that this one is for the lawyer. Deptly never improvises near that line; anything not covered by an approved answer goes to a human instead of getting sent.

Within contact rules you define — who at each party may be asked what, and about which files. Those contacts are logistics only: confirming a document was received, checking the status of an ordered package, coordinating a signing time. Anything touching the terms of the deal goes to the attorney the same day. And Deptly never communicates with opposing counsel, courts, or government agencies — that stays with your team, always.

No. Docketing and deadline calculation are legal responsibilities and stay with your team. What Deptly tracks is administrative readiness around the dates your team sets: whether the file has the lease, the notice copies, and the ledger before the hearing; whether the closing checklist is complete ahead of the date; whether the client confirmed the appearance time you told them. Any date printed on a document a client provides is flagged to your office the same day — flagged, never calculated.

Deptly runs the screening questions you wrote on every inquiry — what happened, when, what's been signed, what's been received — and captures the answers verbatim, including any dates the caller mentions. It never evaluates whether a claim is viable; the attorney reviews the summaries and decides who gets a consultation. The declines then get prompt, graceful responses with your referral language, so the twelve noes a week stop costing afternoons and start earning goodwill.

That expectation is exactly what Deptly is built to meet. Status requests get acknowledged the same hour, every matter carries the approved update after each step — notice served, filing submitted, hearing date confirmed — and routine 'what's happening with 4B' calls are answered from your language and logged. Portfolio clients get the consistency a busy office can't produce manually, and anything substantive reaches the attorney with the thread attached.

The model is working inside what you already run, not replacing it — contacts, notes, tasks, and checklist status land in your system of record so your team sees one truth. Practice platforms like Clio, Smokeball, and PracticePanther are common in the firms we talk to. Title production and closing platforms like Qualia or SoftPro are deeper integrations, confirmed during discovery rather than assumed — and until then Deptly tracks the workflow around them.

Correct: the review itself is legal work and stays with the attorney. What Deptly fixes is everything around the queue — the same-hour acknowledgment, the realistic turnaround date from rules you set, the update if timing slips, and the weekly brief showing which reviews are aging. Clients tolerate a Thursday answer far better than they tolerate silence until Thursday; the goodwill leak was never the turnaround, it was the not-knowing.

Yes — scope assumptions are set in discovery and revisited when your reality changes. In busy markets, intake response and closing checklists carry the surge so transactions don't queue behind each other. In slower stretches, the weight shifts to the recurring side: counsel-client outreach, lease-review and renewal dates, and the review requests that strengthen referral relationships with agents while deal flow is thin.

Yes — both models are encoded during setup. Retainers get threshold watching and consistent replenishment follow-up on your cadence, so the balance conversation happens early and calmly instead of mid-matter. Flat fees are collected at the points your policy defines. Anything disputed, sensitive, or hardship-shaped comes to you rather than being pushed by script.

After-hours inquiries get answered under rules you set — screened with your questions, booked into real consultation slots, and organized before you open. Categories you define as true urgency — a lockout in progress, a hearing tomorrow, a closing about to fail — follow your escalation rules and reach a person you designate immediately. Everything else waits for morning in order, not in a voicemail box.

Yes — and for counsel practices this is some of the most reliable revenue in the building. Your team puts the recurring dates on each client's file: the annual report, the registered-agent renewal, the lease coming up for review, the contract that should be revisited. Deptly runs the outreach you approve when they come due and books the work back in. Nothing gets filed and no deadline gets calculated by Deptly — it makes sure the work returns to your firm instead of the firm that called first.

A contained first workflow — answering and screening inquiries with engagement-letter follow-up is a common starting point — can often launch in days; deeper work like closing checklists inside your practice software or billing follow-up takes longer to set up carefully, and regulated work may require more time. Pricing follows scope — which workflows, how much volume, which systems — not a per-seat tier. The pricing page explains the starting models, and a scoped recommendation comes from a short conversation about your practice.