Guide more families to the right move-in—without carrying every tour, form, and follow-up in your head.

Deptly responds as your practice, in wording you approve — and if a family asks directly whether they're texting with a person, it doesn't pretend. What a family at 9:40 PM needs is a warm answer and a clear next step, not a form-confirmation email. Conversations carrying grief, fear, or crisis get handed to you quickly, with everything already gathered so the family never has to repeat their story.

It's the opposite of one. National services generate their own leads and work their own lists; Deptly works for you — on your inquiries, your shortlist, your relationships. What it borrows from them is the one thing they do well, answering within minutes, and pairs it with what they can't offer: an advisor who has actually walked the communities. Your competitive gap has never been judgment; it's response speed and follow-through, and those are exactly what Deptly carries.

Never. The shortlist and the recommendation are the product families come to you for, and they stay yours entirely. Deptly's territory is everything around the recommendation: getting the inquiry answered, the consultation booked, the tours scheduled, the reactions captured, and the paperwork moved. If a family asks Deptly which community is best, the question routes to you — with the family told, warmly, that their advisor will call.

Yes — the same way your office would: calls, texts, and email with each community's marketing contact, worked around the family's availability. Confirmations go out in writing to both sides, day-before reminders reach the family with addresses and timing, and a slipped slot gets rescheduled before it becomes a no-show that costs you a relationship. Where a community books through a scheduling portal, that gets mapped during discovery.

The checklist comes from each community's requirements and your state's rules — the physician's report, TB test, assessments, deposit — and Deptly tracks and chases the items rather than interpreting the regulations. What's pending, who has it, and what's due lives in one place, and anything ambiguous gets escalated instead of guessed. Deptly doesn't give compliance advice; it makes sure your checklist actually reaches done before the move-in date slips.

Yes. Once the move-in is confirmed, the invoice goes out under your referral agreement, and follow-ups run politely and persistently on the cadence you set. Aging fees surface in your weekly brief before they become quiet write-offs. Anything contested — a disputed move-in date, a community pushing back on terms — comes to you with the full history; Deptly never argues your agreement on your behalf.

Solo is where it fits best. When you're in a consultation, nobody answers the phone; when you're touring, nobody chases the physician's form; when the week fills up, the post-tour follow-up is what slips — and in this business the follow-up is the fee. Most solo advisors start with a single workflow, usually same-evening inquiry response or post-tour follow-up, and expand from what the weekly brief proves.

Yes, as approved routine updates. Referral sources keep referring to the advisor who responds fast and reports back — so Deptly acknowledges each referral quickly, updates the source at the milestones you choose, and makes sure the thank-you goes out after the move-in. The relationships stay yours; anything beyond the routine touches you've approved is drafted for your review first.

Yes — the rhythm just changes from placement milestones to a steady cadence. Deptly schedules and confirms the appointments you arrange, follows up with the home care agencies, contractors, and providers in each client's circle, drafts the scheduled family update from your visit notes, and flags what's overdue. Assessments, care plans, and every clinical judgment stay with the care manager — Deptly carries the coordination around them.

Pricing follows the scope of the workflows, the activity volume, and the systems involved — not a per-seat license. The honest comparison is a single placement: one family that went quiet after tours and moved in through another service can cost more than months of the service. Most practices start with one workflow and expand from what the weekly brief proves. Specifics live on the pricing page and get scoped in a conversation.

Access is least-privilege: Deptly touches what a workflow needs — contact details, schedules, document status — and sensitive assessments stay in your system of record. Who sees what, and what never leaves your systems, is mapped before launch. Whether formal agreements like a BAA apply depends on how your practice operates, and that gets settled plainly during discovery rather than assumed.

A straightforward first workflow — same-evening inquiry response is the usual start — can often launch in days; complex integrations and regulated work may require more time. Setup begins with your rules: your intake questions, your consultation calendar, your follow-up cadence, your state's disclosure requirements. Nothing goes live until you've approved the voice and the boundaries, and the first weeks run with tighter review while trust is earned.