Move, turnover & post-construction cleaning
Deadlines hit and units proven—without running every turnover window from your phone.
Deptly helps move-out, turnover and post-construction cleaning companies win repeat work from hosts, realtors, property managers and builders — and carries the same-day window coordination, the deposit and quote chasing, and the photo-proof and invoice follow-up — while pricing, crew assignments and what counts as done stay with you.
What does Deptly do for move, turnover & post-construction cleaning?
Deptly is a managed service that runs the office side of move-out, turnover and post-construction cleaning. It answers inquiries, quotes inside your pricing, collects deposits, confirms access and checkout times, coordinates crews into hard windows, sends photo proof when the unit is done, and invoices hosts, property managers and builders — then follows the money until it clears. It works in the phone, text, email and turnover tools you already use; pricing, crew choices and quality judgment stay with you.
Sound familiar?
Five moments from the way this work actually runs — not because anyone is careless, but because the loop depends on whoever is busiest.
A host texts 'guests checked out early — can you get in now?' while your crew is still loading out of a unit across town.
The closing moves up two days, and the move-out clean you slotted for Thursday now has to beat a Tuesday-morning final walkthrough.
The GC swears the site is ready; your crew arrives to find painters still cutting in and drywall dust settling on everything you'd be wiping.
A property manager won't release the deposit without photos of the empty unit — and they're somewhere in a crew member's camera roll, maybe.
It's the 31st: four lease-end cleans stacked on two days, three quotes from last week still unanswered, and Saturday's move-out deposit never came through.
Why this happens
Move-out cleans, turnovers and post-construction phases are one-shot jobs run on other people's calendars. The closing date belongs to a title company, the check-in time to a guest, the punch-list walk to a builder — and every one of them can move with a single text. There's no weekly rhythm to absorb the slack: when a date slips, someone has to re-slot the job, re-confirm access, and tell everyone affected inside a window measured in hours. In most companies that someone is you, coordinating from inside a unit that also has to be finished today.
Underneath it is a chain of waiting states, and each one has a deadline attached. A quote waits for follow-up while the tenant's lease keeps ending. A deposit waits, unpaid, while the calendar fills. A checkout waits to be confirmed before a crew can drive. Finished photos wait in a camera roll while a property manager holds a deposit and a host refreshes their messages. An invoice waits on a builder's net terms until someone chases it. None of these moments need your judgment — they need someone to notice and act on time, every time.
And in this branch, proof is part of the product. A recurring house client sees your work every week; a realtor, host or builder mostly sees whether the deadline was hit and can be shown. When the confirmation, the photos and the invoice all depend on you having a free moment between deadline jobs, the misses land on exactly the people who decide whether you get the next listing, the next turnover contract, the next phase. That is the work around the work, and it is the part Deptly takes — within your rules, under your business's name.
What Deptly handles here
Three complete responsibilities — each with a trigger, the actions carried, the escalation point, and what done actually means.
Responsibility 1
Answer, quote, and lock in deadline cleans — deposit and access included
- Starts when
- An inquiry with a date attached comes in — a tenant losing a lease, a realtor with a closing, a host with a new listing, a builder finishing a phase — while your crews are inside units.
- What Deptly does
- Responds within minutes on your business line and gathers unit size, condition, the hard date, and who's paying — tenant, landlord, host, or builder.
- Quotes standard units inside your approved bands — per bedroom and bath, square footage, or construction phase — and packages unusual ones so you can price them in one look.
- Collects the deposit per your policy before the job takes a slot on the calendar.
- Confirms access up front — lockbox, door code, site contact, or key handoff — so nobody drives to a locked unit.
- Follows every open quote at set intervals until there's a yes, a no, or a clear reason.
- Comes to you when
- Post-construction jobs that need a walkthrough, hoarding-level or biohazard conditions, and any price outside your bands come to you with the details already gathered.
The job is on the calendar with the date, scope, access, and deposit recorded — or the no is logged with a reason before the deadline passes.
Responsibility 2
Run the window — checkout to check-in, key handoff to final walkthrough
- Starts when
- The clock starts: a guest checks out, tenants hand back keys, a builder calls a phase done — or one of those dates moves with a single text.
- What Deptly does
- Confirms the unit is actually available before the crew drives — checkout verified, keys returned, trades cleared off site.
- Briefs the crew with the unit's access notes, scope, and the checklist for that job type — move-out, turnover, or the specific construction phase.
- When a closing, check-in, or punch-list walk moves, re-slots the clean within your rules and confirms the new time with everyone affected.
- Carries crew-flagged issues to the right person — missing linens to the host, damage or left-behind items to the property manager, unfinished trades to the GC.
- Keeps the host, realtor, property manager, or builder updated so nobody has to call you to ask where things stand.
- Comes to you when
- A unit that isn't ready — guests still inside, trades still working, damage beyond a note — stops and comes to you before the crew commits the window.
The clean lands inside the window, or the new time is confirmed with every party before anyone drives — no crew standing in a hallway, no guest walking into a half-turned unit.
Responsibility 3
Prove it, invoice it, and turn one deadline into the next
- Starts when
- The crew marks the unit done — which means proof to deliver, money to collect, and a referral source deciding whether you get the next one.
- What Deptly does
- Packages the crew's completion photos and checklist and sends them to the host, property manager, or builder while the unit is still fresh.
- Sends the invoice or charges the card on file the same day, per your policy — and follows net-terms invoices with builders and property managers at your cadence.
- Asks satisfied hosts, realtors, and managers for the review or the preferred-vendor conversation at the moment the deadline was just hit.
- Logs the next opportunity — the touch-up clean after punch-list fixes, the next listing, next lease season — and reaches back out when it comes due.
- Comes to you when
- Disputed scope, re-clean requests, deposit disputes, and anything about damage inside a unit come to you with the photos and history attached.
Every job ends proven, invoiced, and followed until paid — or flagged with the full story so you decide the next move.
One job, before and with Deptly
The same signal, followed all the way to a verified outcome instead of waiting on whoever is busiest.
Today
- A realtor texts Monday about a move-out clean before Friday's closing; you see it after dark and reply with questions.
- Answers trickle in Tuesday; you quote Wednesday from the truck between units.
- No deposit gets collected and no access gets confirmed — Thursday you're calling around for a lockbox code.
- The clean happens Friday morning in a rush; nobody photographs the finished unit.
- The buyer's walkthrough flags a shelf you know was wiped; you eat a discount you can't disprove — and the realtor's next listing goes to someone else.
With Deptly
- The same text lands Monday; Deptly replies within minutes, gathers size, condition, and the closing date, and quotes inside your bands.
- The deposit is collected and the lockbox code confirmed the same day; the clean is slotted Thursday with margin before Friday's walkthrough.
- Wednesday the closing moves up a day; Deptly re-slots the clean for Thursday at 8 AM within your rules and confirms it with the realtor.
- The crew gets the unit notes and checklist; when they finish, Deptly sends the realtor time-stamped photos of the empty unit.
- The invoice goes out the same hour and the payment clears; the walkthrough passes without a phone call.
- Your weekly brief shows the job quoted, moved, proven, and paid — and the realtor sends her next listing.Closed loop
Start from the outcome you want
The same responsibilities, prioritized differently depending on what you are trying to change first.
Turn one hit deadline into a pipeline
In this branch the repeat client isn't the tenant — it's the host, realtor, property manager, or builder who watched you hit the last deadline. Deptly answers their requests within minutes, follows every open quote until there's a yes, a no, or a reason, sends the photo proof that makes you easy to recommend, and checks back with past referral sources when lease season or a new build phase comes around. You set the prices; Deptly makes sure silence never costs you the next unit.
Get the countdown off your phone
A deadline clean generates a stream of time-sensitive messages — a checkout to confirm, a closing that moved, a GC pushing the punch-list walk, a host asking for photos, a deposit that never arrived. Deptly carries that stream on your business line: it confirms access before crews drive, re-slots jobs when dates move within your rules, sends completion photos the hour the unit is done, and follows deposits and invoices until they clear. You stop being the dispatcher, the photo courier, and the collections department between units.
Take the month-end pileup without dropping a window
Growth here means stacked deadlines: five lease-end cleans on the 31st, turnovers layered between checkouts, a builder's final phase landing the same week. Deptly collects dates and access details early, sequences jobs so windows don't collide, warns you when a new booking would squeeze an existing one, and keeps the proof and invoicing moving so volume doesn't become a receivables problem. Your weekly brief shows which quotes are going cold, which invoices are aging, and which referral sources went quiet — patterns instead of surprises.
What Deptly handles, asks about, and never decides
Every responsibility above runs inside this boundary. You set the rules; anything outside them waits for you.
Deptly handles
Routine work done within the rules you approve.
- Answering and qualifying deadline-clean inquiries from tenants, hosts, realtors, property managers, and builders
- Quoting standard units inside your approved pricing bands
- Deposit collection and access confirmation before a job takes a calendar slot
- Date-change communication when closings, check-ins, and punch-list walks move
- Sending completion photos and checklists to the person releasing the deposit or the next phase
- Invoicing, net-terms follow-up, and review requests after delivered deadlines
Deptly asks first
Anything judgment-shaped waits for your okay.
- Pricing outside your bands — walkthrough-needed post-construction work, hoarding-level units, unusual scopes
- Accepting a same-day job that would squeeze an existing window
- Discounts, credits, or free re-cleans beyond your standard make-it-right policy
- Sharing access details with a crew member new to that property
- Any firmer collection message after the friendly cadence runs out
Always human
The decisions that stay yours, always.
- What counts as done — quality standards, punch-list signoff, and whether a re-clean is owed
- Pricing unusual units and whether to take a job at all
- Crew hiring, vetting, and who gets assigned to which property
- Damage claims, deposit disputes, and what happened inside a unit
- Whether a site is safe and ready to clean — active trades, biohazard or hoarding-level conditions, and when to decline or refer out
The full rulebook — approvals, escalation, and audit history — lives on trust and control.
Who this covers
Each one gets the same execution engine — these notes call out what actually changes.
Move-in & move-out cleaning
These cleans anchor to dates other people control — closings, lease ends, deposit inspections — and the calendar stacks at month-end because leases turn on the 1st. The tenant is usually a one-time customer; the realtor and property manager are the repeat clients, and they judge you on whether the unit was ready for the walkthrough and whether the photos arrived before the deposit question did.
Short-term rental turnover cleaning
The window is measured in hours between checkout and check-in, and it moves — early checkouts, late guests, same-day bookings. Hosts and co-hosts judge on photo confirmation of the guest-ready unit and on the small consistencies: linens restocked, supplies flagged before they run out, damage and left-behind items reported the same day. One reliable turnover partner tends to inherit a host's whole portfolio.
Post-construction cleaning
The work runs in phases — rough, final, touch-up — against a builder's punch list, and the builder's schedule slips constantly, so confirming the site is actually ready matters as much as showing up. The dust is its own scope: a slower, different clean that gets quoted differently. Billing runs on invoices and net terms, and a passed final walk is how one builder becomes a pipeline of them.
Systems we commonly work in
- Phone & SMSConfirmed
- EmailConfirmed
- Google CalendarConfirmed
- TurnoPossible
- BreezewayPossible
- JobberPossible
- BuildertrendScoped in discovery
Confirmed means standard channels every business already has — phone, text, email, and calendar. Possible means the platform supports what the workflow needs. Anything marked scoped in discovery gets verified during discovery before we commit to it — Deptly works within the tools you already have, as described on how it works.
See the loop close
Every proof item on this site is labeled for exactly what it is.
An early checkout becomes a photographed, guest-ready unit before check-in
Host
Guests just checked out two hours early — any chance the crew can get in now? Next check-in is at 4.
11:05 AM
Deptly
Confirmed the crew can start at 12:30 after finishing 14 Harbor — moved the unit up in the day, updated the crew with the door code and this unit's turnover checklist.
11:09 AM
Deptly to host
We can be in at 12:30 and done well before 4. Same checklist as always — we'll send photos as soon as the unit is guest-ready.
11:10 AM
Deptly
Crew flagged: only one spare set of queen linens left in the closet. Added to the turnover report for the host.
1:45 PM
Deptly to host
Unit is guest-ready — photos attached: living area, kitchen, both baths, made beds. Heads up: the linen closet is down to one spare queen set.
2:50 PM
- Dinbox
Owner brief
Friday
Three same-day window changes this week, all absorbed without moving another job. One supply flag passed to the host. Every turnover photo set went out before check-in. Two builder invoices from last week are still inside net-15 — follow-up is scheduled for Monday.
More demonstrations live on proof and examples.
Questions owners ask
Yes — that window is the core of this branch. Deptly confirms the checkout actually happened before the crew drives, briefs them with the unit's checklist and access notes, and sends the host photo confirmation the hour the unit is guest-ready. When a checkout runs late or a same-day booking lands, it re-slots within rules you set and tells everyone affected — the scramble becomes a sequence.
The same way you do on the phone: bedrooms, bathrooms, square footage, and honest condition questions — pets, smoking, how long since the last deep clean. Deptly quotes standard units inside bands you approve. Anything that sounds like more than a standard move-out — hoarding-level conditions, heavy construction dust, biohazard concerns — gets packaged with photos requested, so you price it yourself.
If that's your policy — and for one-shot jobs it usually should be, because a no-show tenant costs you a slot you can't refill. Deptly collects the deposit before the job takes a calendar slot, follows up when it doesn't arrive, and flags jobs still unpaid as the date approaches, so you're never driving to a maybe.
That's this branch's defining problem, and it's handled as a workflow, not a surprise. When a date moves, Deptly re-slots the clean within your scheduling rules, checks that the change doesn't collide with another window, confirms the new time with the realtor, host, or builder, and updates the crew — before anyone drives. Changes that can't be absorbed cleanly come to you as a proposed fix to approve.
Yes. The crew photographs the finished unit the way you've trained them to; Deptly packages those photos with the completion checklist and sends them to whoever is waiting — the host before check-in, the property manager holding a deposit, the builder ahead of the walk. What counts as a finished unit stays your standard; Deptly makes sure the proof actually leaves the camera roll.
Yes — with the professional persistence net-terms billing requires and none of the awkwardness. Invoices go out the day the phase is done, reminders follow at the cadence you set, and aging balances show up in your weekly brief. Write-offs, payment plans, and any firmer message are decisions that come to you first.
Deptly confirms readiness before the crew commits the window — is the punch-list walk still on, are trades cleared out, is power and water on. If the crew arrives to painters still working, that stops and comes to you with photos, so you decide whether to partial-clean, reschedule, or bill for the trip per your policy. What it prevents is the version where you find out after the crew wasted the morning.
Deptly works under your business's name and never pretends to be you personally. Most of what referral sources want — a fast confirmation, a photo set, an updated time — they want quickly more than they want it personally. Anything sensitive or clearly meant for you gets forwarded rather than answered, and if anyone asks directly, the answer is honest.
The crew doesn't walk into an occupied unit — that's a rule, not a judgment call. Deptly verifies checkout before dispatch where the platform or host can confirm it, and when a guest is still inside, it holds the crew, alerts the host, and re-sequences the day so the delay costs one unit instead of three. How to handle the guest is the host's call; protecting your crew's day is Deptly's job.
Phone, text, email, and calendar are confirmed channels. Turnover platforms like Turno and Breezeway, and field tools like Jobber, are the kind of systems Deptly typically works inside — confirmed for your specific setup during discovery. Builder-side tools like Buildertrend need a discovery pass first. Either way, you don't switch software to work with Deptly.
Month-end pileup is a scheduling problem that starts weeks earlier, which is where Deptly works on it: collecting lease-end dates and access details as quotes close, sequencing the stacked days so windows don't collide, confirming access for every unit the day before, and warning you when one more booking would break the stack. Whether to add an overtime crew day stays your decision — made on Tuesday, not at 6 AM on the 31st.
Price depends on scope: how many workflows, how much activity, which channels and systems, and how much oversight you want. Most companies in this branch start with a single workflow pilot — deadline-clean intake with deposits, or turnover-window coordination — and expand from what proves out. A straightforward first workflow can often launch in days; complex integrations and regulated work may require more time.
No pitch, just a straight read
Talk through how this would work in your business
Walk through how the work actually moves in your business and hear exactly what Deptly would carry first — including an honest no if the fit is not there.
